Privacy Policy

1. Information we collect

Information you give us

• Account details: your name and email address, or the identifier provided when you sign in with Apple or Google.
• Profile: an age range, and optional details such as sex, height, weight and goals.
• Health and wellness entries: meals and nutrition, medications and reminders, sleep, hydration, fasting, activity, vitals (such as blood pressure, heart rate or blood glucose) and notes.
• Photos and documents you choose to upload: for example meal photos, prescription labels or lab reports.
• Chat messages: what you write to the Zuvo assistant and its replies.
• Support messages: what you send us when you contact support.

Information from services you connect

• Apple Health (HealthKit): only the data types you approve, such as steps, workouts, heart rate and sleep. You can change this at any time in iOS Settings.
• Connected devices and apps: if you choose to connect a supported wearable or glucose monitor, we receive the readings you authorise from that provider.
• Apple App Store: whether you have an active subscription. Apple processes the payment; we never receive your card details.

Information collected automatically

• Device and app information: device model, operating system, app version, and a push-notification token so we can send reminders.
• Service logs: technical records of requests to our servers, used for security, debugging and reliability.

The app does not include third-party advertising or analytics SDKs, and we do not track you across other companies’ apps or websites.

2. How we use your information

• To provide Zuvo: store your entries, sync them across devices, send reminders, and show trends and insights.
• To personalise suggestions and chat replies to your goals and history.
• To recognise meals, labels and documents you photograph or upload.
• To manage your account and subscription, and to respond to support requests.
• To keep Zuvo secure, prevent abuse, and fix problems.
• To comply with the law and enforce our Terms of Use.

We do not use your health information for advertising, and we do not sell it or share it for cross-context behavioural advertising.

3. Zuvo is a wellness app, not a medical service

Zuvo is not a medical device and does not provide medical advice, diagnosis or treatment. Insights and chat replies are for general wellness information only. Always consult a qualified healthcare professional about medical questions, and call your local emergency number in an emergency. See our Terms of Use.

4. Who we share information with

We share information only with the service providers we need to run Zuvo, and only for that purpose:

We may also disclose information:

• when you ask us to, for example by exporting a report to share with your doctor;
• if you joined Zuvo through an employer or health plan: they see only aggregate figures across their population, never your individual records, and small groups are suppressed so no one can be singled out;
• when required by law or valid legal process, or to protect someone’s safety;
• as part of a merger, acquisition or sale of assets, subject to this policy.

5. AI features

When you use chat or photo and document recognition, the content of that request is sent to OpenAI or Anthropic to generate the response. We are still putting agreements in place with these providers that restrict how long they keep what we send; until then, their own API data policies apply. Our Security page shows the current status.

6. Apple Health (HealthKit)

Data we read from Apple Health is used only to provide Zuvo’s features to you. We do not use it for advertising or marketing, we do not sell it, and we do not share it with third parties except as needed to provide the features you use (for example, to generate an insight you asked for). You can revoke access at any time in iOS Settings → Health → Data Access & Devices.

7. Storage and security

Your data is stored on Amazon Web Services in the United States. It is encrypted in transit (TLS 1.2 or higher) and at rest (AES-256). Zuvo is not end-to-end encrypted: to generate your insights, our servers process your data in readable form. Staff access to health data is limited and logged. No system is perfectly secure; our Security page describes what we have built and what we have not built yet.

8. How long we keep information

We keep your information while your account is open. When you delete your account, we delete your records from our live systems. Copies in encrypted backups are removed as those backups expire on their regular schedule. We keep anonymised security and audit records, and information we must keep to meet legal obligations.

9. Your choices and rights

• Access and export: Settings → Export Data in the app.
• Correct: edit or delete any entry in the app.
• Delete your account: Settings → Delete Account in the app, or email us.
• Disconnect services such as Apple Health in iOS Settings, or connected devices in the app.
• Notifications: manage them in the app or in iOS Settings.

Depending on where you live, you may have additional rights, such as to know what personal information we hold, to obtain a copy, to correct or delete it, to withdraw consent, and to appeal our decision on a request. This includes residents of California and other US states with privacy laws, and residents of Canada. We will not discriminate against you for using these rights. To make a request, email privacy@zuvofit.ai. We may need to verify your identity, and you may use an authorised agent where the law allows.

Consumer health data

Some US states, including Washington and Nevada, give you specific rights over consumer health data, including the right to confirm whether we collect, share or sell it, to get a list of the third parties we share it with, to withdraw consent, and to have it deleted. The categories of consumer health data we collect and who receives it are described in sections 1 and 4. We do not sell consumer health data. To exercise these rights, email privacy@zuvofit.ai.

10. Where we process information

Zuvo is operated from the United States and your information is processed there. If you use Zuvo from outside the United States, including from Canada, your information will be transferred to and stored in the United States, where it may be accessible to authorities under US law.

11. Age requirement

Zuvo is for adults aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe a minor has created an account, contact us and we will delete it.

12. Changes to this policy

We will post any changes on this page and update the date above. If a change is significant, we will tell you in the app or by email before it takes effect.

13. Contact us

Privacy questions and requests: privacy@zuvofit.ai
General support: support@zuvofit.ai
Altezzasys Inc, 20 Pacifica, Suite 255, Irvine, CA 92618, United States