Support

We’re here to help. Find quick answers below, or get in touch.

Contact us

Email support@zuvofit.ai and include the email address on your Zuvo account and, if something isn’t working, your iPhone model and what you were doing when it happened. We aim to reply within two business days.

Privacy requests: privacy@zuvofit.ai · Security reports: security@zuvofit.ai

Zuvo can’t help in a medical emergency. If you need urgent help, call 911 or your local emergency number. Zuvo is a wellness app and does not give medical advice.

Subscriptions and billing

How do I cancel my subscription?

Open iOS Settings, tap your name, then Subscriptions → Zuvo → Cancel Subscription. You can also go to Settings → Subscription in the Zuvo app. You keep Premium until the end of the period you’ve paid for. Deleting the app or your account does not cancel the subscription.

How do I get a refund?

Purchases are processed by Apple, so refunds are handled by Apple. Request one at reportaproblem.apple.com.

I paid but don’t see Premium

In the app, go to Settings → Restore Purchases while signed in to the same Apple Account you used to subscribe. If that doesn’t work, email us.

Your account and data

How do I export my data?

In the app, go to Settings → Export Data.

How do I delete my account?

In the app, go to Settings → Delete Account. This permanently deletes your account and health data. If you can’t access the app, email support@zuvofit.ai from your account email address and we’ll do it for you. See our Privacy Policy for details.

How do I change what Zuvo reads from Apple Health?

Open iOS Settings → Health → Data Access & Devices → Zuvo.

What data do AI features use?

When you use chat or photo and document recognition, the content of that request is sent to an AI provider to produce the answer. See section 5 of our Privacy Policy.

More information

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